Exchange and return

Exchange and return

In our store, we strive to satisfy all our customers' wishes as much as possible and provide the best possible shopping experience. Therefore, we allow you to return or exchange the products you have received only according to the following conditions:

• The replacement/returned product must be in its original condition and packaging with all its accessories, and must not have been used, opened, or have the product's packaging features altered.
• Returns will be approved after we receive the product and verify that it is 100% undamaged and suitable for resale to other customers. If its condition does not meet this requirement, the return will not be accepted.
• You must inform us of your desire to return this product by contacting us within 7 days of the order date or within 24 hours of receiving the product, whichever is longer.
• The customer will bear the shipping and delivery costs according to the city or country he is in, unless the products he received are damaged, have a manufacturing defect, or are proven to be counterfeit (knowing that all our products are original and 100% guaranteed).

How to get a refund This is done by sending a balance of the net value of the product after deducting any delivery fees, if any, so that the customer can use it in the future and purchase with it through our website.

If the customer requests to cancel the order after paying by card without any valid reason and requests a refund, In this case, 4% of the payment amount will be deducted to cover the card payment company's refund fees. If the product was shipped before the refund request, the shipping cost will also be deducted. This process takes between 2 and 15 business days for the returned product to reach us.

Complaints: You can submit a complaint to us using the contact methods listed on our website via WhatsApp, email, the contact form on the site, or through messages on our Instagram account. We will respond within two business days, and the complaint will be processed within three business days.